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  1. Jira Service Management Data Center
  2. JSDSERVER-15265

Improve the selection of an Object type when configuring an object type map in an import

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      As a Schema Manager, I may have multiple object types with the same name in a single schema, for example, I may have "Network Interface" in a single schema being populated by Discovery, AWS integration and AZURE integration.

      If I wish to map a specific "Network Interface" manually within an Import configuration, when attempting to select a single object type for a new Object type map - I will see a list of all my Network Interfaces, yet I cannot distinguish them.

      There are a few solutions to this;

      1. Use a different icon to represent each object type, and distinguish one from the other - not risky, visual indication
      2. Add an identifying term to the OT Name, e.g. "Network Interface Azure" - this might be risky (especially in existing setups), as it requires adjusting AQLs across Assets/Jira (customfields, filters, reports, attribute config and mapping and much more), for example: objectType STARTSWITH "Network Interface" ...
      3. Use option 2 above, and once the OT Map was configured correctly, revert the object type name to remove the distinguishing addition, e.g. from "Network Interface Azure" back to "Network Interface" - requires some labor

      As an improvement - we can add the object type ID to the drop down, so we may immediately identify the object to select, e.g. "Network Interface (1234)

            [JSDSERVER-15265] Improve the selection of an Object type when configuring an object type map in an import

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              8cdc82c96fd5 Yinon Negev
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