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Type:
Suggestion
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Resolution: Low Engagement
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None
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Component/s: Knowledge Base
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None
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1
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
When you create an issue in JSD, you have the option to raise a "KB", and it uses a template from Confluence to create it.
One of the variables there, is the $descriptionHtml, which pulls up the description from the ticket. It would be great to have a variable to pick up the comments like $commentHtml.
- relates to
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JSDCLOUD-1500 Have a variable in Confluence to pull up comments from JSD
- Closed