Summary

when a user that does not exist in JIRA as a Service Desk Customer sends an email to a Service Desk, the user receives an invite to sign up for the Service Desk as a Customer. JIRA Service Desk should allow for JIRA Service Desk Administrators to chose whether or not they want customer accounts to be automatically created. Subsequently instead of sending an invite, an email should be sent asking them to finish the signup process.

Environment

Server / Cloud

Steps to Reproduce current behavior

1. Send an email to a Service Desk you do not have access to or do not exist in as a Service Desk Customer

Expected Results

• If the Service Desk Administrator has not selected the option, you should receive an email asking you to sign up for the specific Service Desk
• If the Service Desk Administrator has selected the option, you should receive an email asking you to complete the signup process

Actual Results

• JIRA Service Desk automatically sends an email asking you to sign up for the specific Service Desk

Workaround

Current JIRA Service Desk Administators can manually create accounts for users and then manually add them to the JIRA Service Desk Customers role