NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
If one of my staff is looking at the queue view, they should have their eye drawn automatically to a queue with an issue 'about to breach' or 'has breached' (yellow or red) by having some indicator on the queue itself. Either a number highlighted separate to issue count that is 'amount of issues breached' or the whole queue to highlight yellow or red.
- relates to
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JSDCLOUD-14 Service Desk queue list should indicate at a glance yellow or red if containing a yellow/red SLA issue
- Closed
- links to
