Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1368

Notifications being sent with JIRA Automation

    XMLWordPrintable

Details

    • Bug
    • Resolution: Not a bug
    • Low
    • None
    • 2.1, 2.2
    • Automation

    Description

      When you have JIRA Automation in use with a Service Desk Project, even if you set some action to not send Notifications, they are sent.

      Steps to Reproduce:

      1. Configure JIRA Automation to trigger an issue transition and set it not to send Notifications
      2. The automation will work, but the customer get's the notification anyways

      Expected results:

      The automation happens and no notifications are sent

      Actual results:

      The notifications are being sent.

      Other information:

      This issue was also reported at: https://bitbucket.org/atlassianlabs/automation/issue/37/service-desk-notifications-override

      Attachments

        Issue Links

          Activity

            People

              knguyen@atlassian.com Kha Nguyen (Inactive)
              pcora Pedro Cora
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync