• Type: Bug
• Resolution: Fixed
• Priority: Medium
• Fix Version/s: 2.5.1-OD-03
• Affects Version/s: None
• Component/s: Accounts (Signup, Invite, Login, Logout, Reset Password)
• Labels:

  None

[JSDSERVER-1341] JIRA Service Desk keeps refreshing when username contains special characters

Collapse comment: ISI Administration added a comment - 11/Mar/2016 7:45 AM, Edited by ISI Administration - 11/Mar/2016 8:50 AM

ISI Administration added a comment - 11/Mar/2016 7:45 AM - edited

This bug is still present and blocks the usage of searching the knowledge base in JIRA Service Desk 3.0.10 Server completely!

1. Invite a user into a service desk using his/her email address
2. This way the user can NOT choose their username and is forced to use his EMAIL (contains @ as a special character!? =)
3. User logs into service desk and starts searching the knowledge base
4. User locates an article and clicks it
5. A modal dialog appears showing either the user should log into confluence (why?) (only seems to happen in google chrome!?)
6. After logging into confluence he/she is presented with the content in the modal dialog but the dialog closed by itself due to a site refresh

This makes the KB feature for the service desk completely useless for us.

PS: renaming the user profile (like the suggested workaround) does not work and seems to have no effect.

Expand comment: ISI Administration added a comment - 11/Mar/2016 7:45 AM, Edited by ISI Administration - 11/Mar/2016 8:50 AM

ISI Administration added a comment - 11/Mar/2016 7:45 AM - edited This bug is still present and blocks the usage of searching the knowledge base in JIRA Service Desk 3.0.10 Server completely! Invite a user into a service desk using his/her email address This way the user can NOT choose their username and is forced to use his EMAIL (contains @ as a special character!? =) User logs into service desk and starts searching the knowledge base User locates an article and clicks it A modal dialog appears showing either the user should log into confluence (why?) (only seems to happen in google chrome!?) After logging into confluence he/she is presented with the content in the modal dialog but the dialog closed by itself due to a site refresh This makes the KB feature for the service desk completely useless for us. PS: renaming the user profile (like the suggested workaround) does not work and seems to have no effect.

Collapse comment: Nga Lai (Inactive) added a comment - 11/Jun/2015 5:00 AM

Nga Lai (Inactive) added a comment - 11/Jun/2015 5:00 AM

Hi namir,

The fix in JIRA https://jira.atlassian.com/browse/JRA-41578 also resolves this bug.
I'll close it for now. Please let me know if any further issue.

Verified in JSD 2.5.1-OD-03 and JIRA 6.5.OD-05.

Expand comment: Nga Lai (Inactive) added a comment - 11/Jun/2015 5:00 AM

Nga Lai (Inactive) added a comment - 11/Jun/2015 5:00 AM Hi namir , The fix in JIRA https://jira.atlassian.com/browse/JRA-41578 also resolves this bug. I'll close it for now. Please let me know if any further issue. Verified in JSD 2.5.1-OD-03 and JIRA 6.5.OD-05.