Suggest people in the organisation with expertise to help solve requests, so that requests can be solved by people other than the agents

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: Chat
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When a request is raised, JIRA Service Desk automatically identifies people that had previously contributed to similar requests and have some expertise on the topic(s).

      These people can be invited to participate and help solve requests if agents are busy, and are recognised for their efforts.

              Assignee:
              Unassigned
              Reporter:
              Lucy Chen
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                Created:
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