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  1. Jira Service Management Data Center
  2. JSDSERVER-1176

Service Desk Mail Channel with Lotus Domino adds unwanted attachment

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Configuring Service Desk Mail Channel with Lotus Domino IMAP server will creates unwanted attachment while creating issues or adding comments.

      Steps to reproduce

      1. Create Service Desk
      2. Create Mail Channel using Lotus Domino IMAP server
      3. Get customer to create issues from mail

      Current behaviour

      Unwanted attachment is attached in the issue which is the HTML version of the body of the mail. See screenshot.

      Expected behaviour

      No unwanted attachment is attached.

      Additional Information

      • This problem is not reproducible using normal JIRA Mail Handler
      • This problem is not reproducible using GMail server in the Mail Channel

      Attachments

        Issue Links

          causes

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1167 Service Desk Mail Handler fails to process comment with NPE

          • Low - Low priority issues
          • Gathering Impact
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1176 Service Desk Mail Channel with Lotus Domino adds unwanted attachment

          • Low - Low priority issues
          • Closed

          Activity

            People

              mmcmahon Matthew McMahon (Inactive)
              znoorsazali Zul NS [Atlassian]
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              Dates

                Created:
                Updated:
                Resolved:

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