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  1. Jira Service Management Cloud
  2. JSDCLOUD-9455

Service Desk SLA Custom Field values are excluded in XML format

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    Description

      Issue Summary

      When user search any issue from Issue Navigator, they can see the Time waiting for support and Time to resolution values as per issue-navi.png screenshot.
      Export issues to Excel also able to show the Time waiting for support and Time to resolution values as per xls.png screenshot.
      However, the data is not shown in XML format as per xml2.png screenshot.

      Steps to Reproduce

      1. Have some issues with SLA
      2. Export to XML format

      Expected Results

      The exported XML file doesn't contain SLA values

      <customfield id="customfield_15111" key="com.atlassian.servicedesk:sd-sla-field">
      <customfieldname>Time to approve normal change</customfieldname>
      <customfieldvalues> </customfieldvalues>
      </customfield>
      

      Actual Results

      It should show the SLA value just as when we export to CSV/excel

      Workaround

      Export to CSV format

      Attachments

        1. xml2.png
          48 kB
          Adven
        2. xml1.png
          22 kB
          Adven
        3. xls.png
          26 kB
          Adven
        4. locked-vs-unlocked.png
          11 kB
          Adven
        5. issue-navi.png
          23 kB
          Adven

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              Unassigned Unassigned
              idick Ian Dick
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              Dates

                Created:
                Updated:
                Resolved: