Multilingual Service Desk

Hi all,

We've recently made it possible to add multiple languages for your portal and have resolved this issue for JIRA Service Desk Cloud.

Check out the new "Language Support" section to manage translations for both the customer portal and email notifications. Read more about it here. 

Thanks again for your help in tackling this problem.

Cheers,

JIRA Service Desk Team

Hi all,

Thanks for all your comments. There's certainly a lot of interest behind this feature!

We would love to hear more from you on how your team shall add and maintain multiple languages on the portal. Understanding this will help us make the right thing that fits your needs perfectly.

If you would like to help out, please take 2 minutes to answer these questions - https://jsd-beta.typeform.com/to/VS5QKT.

Cheers,
JIRA Service Desk Team

During my evaluation I discovered that JSD is not able to offer a
customer helpdesk in diffrent languages for diffrent customers.

In fact it is not even able to offer a proper helpdesk in an other
language as English, because of bugs in mailgeneration and a stating page
(http://<JIRA-BASEURL>/servicedesk/customer/portals)
which does not seem to care about language at all.

Regarding the missing possibilty to select a language as customer I have
to state that I'm not only dissapointed but quite shocked.

There are countries in the world where the customer (and sometimes
also the law) expect support in the local language. If a company wants to
sell its products there AND also international, you always have the need
a helpdesk in diffrent languages.

I simply cannot understand that JSD does not offer this.
As Jira Users can choose the language you already have anything you need to implement this:

• a framework and a process to deal with translations.
• a software which is capable of dealing with diffrent languages
• a user profile implementation which deals with a language setting