Leverage knowledge base(Confluence) to send mass emails to customers in the form of newsletters or similar

Problem Definition

• Currently there isn't a way to send emails to customers based on a mailing list, so not possible to send information to customers in a newsletter type format and cadence
• Related suggestion ticket: JRACLOUD-70298

Suggested Solution

• Implement CONFCLOUD-5643
• Allow portal-only accounts to be part of that mailing list
• Work that feature into the Jira Service Desk(JSD) knowledge base

Why this is important

• Allows admins/agents to keep customers informed about the latest news and changes

Workaround

• No known practical workarounds