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  1. Jira Service Management Cloud
  2. JSDCLOUD-6400

Customer notification template: include more variables

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    Description

      Problem Definition

      Suggested Solution

      • Allow custom variables or variables for each Jira/JSD field
      • Include variables for things like current assignee, current user, etc.

      Why this is important

      • More flexibility in personalising customer notifications
      • Contributes to a more positive customer experience

      Notes

      • ${event.user.name} exists for customer notifications as a message variable - something like this for templates would be beneficial

      Workaround

      • No known workarounds 

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-4642 Ability To Add Custom Field Values to Customer Notifications

          • Under Consideration
          is related to

          Suggestion - JSDCLOUD-5743 Configurable number of users displayed for the "Request shared with" variable (${request.sharedwith}) in Service Desk notifications

          • Closed

          Suggestion - JSDCLOUD-6643 Configurable number of users displayed for the "Request shared with" variable (${request.sharedwith}) in Service Desk notifications

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              dnguyen4 Derrick Nguyen
              Votes:
              33 Vote for this issue
              Watchers:
              18 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: