Details
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Suggestion
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Resolution: Duplicate
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2
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3
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Description
Hi Everyone,
Thank you for raising your feedback on this feature.
We have released a feature to <explain more about it> which makes this request obsolete. More information can be found in <add link>.
With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.
Akriti Gupta
Jira Service Management Cloud team
Problem Definition
When customers search the portal or help center, they see related articles that might help them troubleshoot their problem, however, JIRA will only suggest related articles when the customer start type any text on Portal Search field or when they use form's Summary field.
Suggested Solution
It would be helpful if JIRA suggests related articles when customers start to type in the Description field as well.
Workaround
There is no available workaround.
Attachments
Issue Links
- relates to
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JSDCLOUD-4263 Configure the number of search results returned by Service Desk Knowledgebase search
- Closed
- was cloned as
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JSDSERVER-6188 Include terms from the Description field in knowledge base auto-search at the Customer Portal
- Gathering Interest