SLA condition for automation is not working for some Cloud instances

 
[c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.ClassCastException - java.lang.Long cannot be cast to java.lang.String'. 

 
2016-07-14 12:09:02.002951500 2016-07-14 12:09:01,998 Caesium-1-1 DEBUG administrador.bi [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.ClassCastException - java.lang.Long cannot be cast to java.lang.String'. 
2016-07-14 12:09:02.002953500 java.lang.ClassCastException: java.lang.Long cannot be cast to java.lang.String 
2016-07-14 12:09:02.002954500 at com.atlassian.servicedesk.plugins.automation.internal.execution.message.RuleMessageImpl.lambda$getValue$0(RuleMessageImpl.java:62) 
2016-07-14 12:09:02.003005500 at com.atlassian.servicedesk.plugins.automation.internal.execution.message.RuleMessageImpl$$Lambda$3629/22471835.apply(Unknown Source) 
2016-07-14 12:09:02.003006500 at com.atlassian.fugue.Option.map(Option.java:272) 
2016-07-14 12:09:02.003006500 at com.atlassian.servicedesk.plugins.automation.internal.execution.message.RuleMessageImpl.getValue(RuleMessageImpl.java:62) 
2016-07-14 12:09:02.003017500 at com.atlassian.servicedesk.plugins.automation.internal.execution.message.helper.RuleMessageConversionHelper.getLongFromRuleMessage(RuleMessageConversionHelper.java:12) 
2016-07-14 12:09:02.003019500 at com.atlassian.servicedesk.plugins.automation.internal.execution.message.helper.IssueMessageHelperImpl.loadIssue(IssueMessageHelperImpl.java:197) 
2016-07-14 12:09:02.003049500 at com.atlassian.servicedesk.plugins.automation.internal.execution.message.helper.IssueMessageHelperImpl.getIssue(IssueMessageHelperImpl.java:139) 
2016-07-14 12:09:02.003050500 at com.atlassian.servicedesk.plugins.automation.internal.execution.message.helper.IssueMessageHelperImpl.getIssue(IssueMessageHelperImpl.java:88) 
2016-07-14 12:09:02.003061500 at sun.reflect.GeneratedMethodAccessor1802.invoke(Unknown Source) 
2016-07-14 12:09:02.003061500 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
2016-07-14 12:09:02.003062500 at java.lang.reflect.Method.invoke(Method.java:497) 
2016-07-14 12:09:02.003062500 at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) 
2016-07-14 12:09:02.003071500 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) 
2016-07-14 12:09:02.003071500 at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) 
2016-07-14 12:09:02.003072500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) 
2016-07-14 12:09:02.003087500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) 
2016-07-14 12:09:02.003099500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) 
2016-07-14 12:09:02.003099500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) 
2016-07-14 12:09:02.003100500 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) 
2016-07-14 12:09:02.003111500 at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) 
2016-07-14 12:09:02.003111500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) 
2016-07-14 12:09:02.003112500 at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) 
2016-07-14 12:09:02.003121500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) 
2016-07-14 12:09:02.003122500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) 
2016-07-14 12:09:02.003132500 at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) 
2016-07-14 12:09:02.003133500 at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) 
2016-07-14 12:09:02.003133500 at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208) 
2016-07-14 12:09:02.003142500 at com.sun.proxy.$Proxy4040.getIssue(Unknown Source) 
2016-07-14 12:09:02.003142500 at com.atlassian.servicedesk.plugins.automation.modules.rulethen.WorkflowTransitionThenAction.invoke(WorkflowTransitionThenAction.java:59) 
2016-07-14 12:09:02.003143500 at com.atlassian.servicedesk.plugins.automation.internal.module.ThenActionManagerImpl$3.onModuleShouldDisplay(ThenActionManagerImpl.java:148) 
2016-07-14 12:09:02.003151500 at com.atlassian.servicedesk.plugins.automation.internal.module.ThenActionManagerImpl$3.onModuleShouldDisplay(ThenActionManagerImpl.java:137) 
2016-07-14 12:09:02.003152500 at com.atlassian.servicedesk.plugins.automation.internal.descriptors.condition.ConditionAwarePluginPointFunction.onModule(ConditionAwarePluginPointFunction.java:20) 
2016-07-14 12:09:02.003162500 at com.atlassian.ozymandias.SafePluginPointAccess$AccumulatingVisitor.visit(SafePluginPointAccess.java:602) 
2016-07-14 12:09:02.003174500 at com.atlassian.ozymandias.SafePluginPointAccess.invokeModule(SafePluginPointAccess.java:528) 
2016-07-14 12:09:02.003174500 at com.atlassian.ozymandias.SafePluginPointAccess.descriptors(SafePluginPointAccess.java:206) 
2016-07-14 12:09:02.003175500 at com.atlassian.ozymandias.SafePluginPointAccess.descriptor(SafePluginPointAccess.java:215) 
2016-07-14 12:09:02.003176500 at com.atlassian.ozymandias.SafePluginPointAccess.forKey(SafePluginPointAccess.java:136) 
2016-07-14 12:09:02.003188500 at com.atlassian.ozymandias.SafePluginPointAccess.forKey(SafePluginPointAccess.java:114) 
2016-07-14 12:09:02.003188500 at com.atlassian.servicedesk.plugins.automation.internal.module.ThenActionManagerImpl.executeThenAction(ThenActionManagerImpl.java:136) 
2016-07-14 12:09:02.003189500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleActionInvoker.executeThenAction(RuleActionInvoker.java:110) 
2016-07-14 12:09:02.003200500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleActionInvoker.invokeActions(RuleActionInvoker.java:92) 
2016-07-14 12:09:02.003200500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.processIfThen(RuleProcessorImpl.java:153) 
2016-07-14 12:09:02.003214500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.processImpl(RuleProcessorImpl.java:115) 
2016-07-14 12:09:02.003215500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.process(RuleProcessorImpl.java:87) 
2016-07-14 12:09:02.003215500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.doExecute(RuleProcessorImpl.java:59) 
2016-07-14 12:09:02.003229500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.RuleProcessorImpl.doExecute(RuleProcessorImpl.java:39) 
2016-07-14 12:09:02.003230500 at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.runInterceptors(RuleExecutionInterceptorManagerImpl.java:66) 
2016-07-14 12:09:02.003239500 at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.access$100(RuleExecutionInterceptorManagerImpl.java:21) 
2016-07-14 12:09:02.003240500 at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl$TailInterceptorChain.next(RuleExecutionInterceptorManagerImpl.java:92) 
2016-07-14 12:09:02.003253500 at com.atlassian.servicedesk.internal.automation.PortalContextRuleExecutionInterceptor$$anonfun$doIntercept$1.apply$mcV$sp(PortalContextRuleExecutionInterceptor.scala:21) 
2016-07-14 12:09:02.003254500 at com.atlassian.servicedesk.internal.automation.PortalContextRuleExecutionInterceptor$$anonfun$doIntercept$1.apply(PortalContextRuleExecutionInterceptor.scala:21) 
2016-07-14 12:09:02.003265500 at com.atlassian.servicedesk.internal.automation.PortalContextRuleExecutionInterceptor$$anonfun$doIntercept$1.apply(PortalContextRuleExecutionInterceptor.scala:21) 
2016-07-14 12:09:02.003266500 at scala.Option.fold(Option.scala:158) 
2016-07-14 12:09:02.003267500 at com.atlassian.servicedesk.internal.automation.PortalContextRuleExecutionInterceptor.doIntercept(PortalContextRuleExecutionInterceptor.scala:22) 
2016-07-14 12:09:02.003277500 at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.runInterceptors(RuleExecutionInterceptorManagerImpl.java:72) 
2016-07-14 12:09:02.003278500 at com.atlassian.servicedesk.plugins.automation.internal.module.RuleExecutionInterceptorManagerImpl.runInterceptors(RuleExecutionInterceptorManagerImpl.java:39) 
2016-07-14 12:09:02.003290500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processWithInterceptors(ExecutionJobProcessorImpl.java:188) 
2016-07-14 12:09:02.003291500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl$2.run(ExecutionJobProcessorImpl.java:175) 
2016-07-14 12:09:02.003300500 at com.atlassian.servicedesk.plugins.automation.internal.execution.context.user.RunAsUserServiceImpl.runAsUser(RunAsUserServiceImpl.java:43) 
2016-07-14 12:09:02.003301500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processInUserContext(ExecutionJobProcessorImpl.java:166) 
2016-07-14 12:09:02.003386500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processJobImpl(ExecutionJobProcessorImpl.java:148) 
2016-07-14 12:09:02.003387500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.process.ExecutionJobProcessorImpl.processJob(ExecutionJobProcessorImpl.java:85) 
2016-07-14 12:09:02.003413500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.async.AsynchronousExecutionJobExecutor.execute(AsynchronousExecutionJobExecutor.java:33) 
2016-07-14 12:09:02.003414500 at com.atlassian.servicedesk.plugins.automation.internal.execution.engine.async.AsynchronousExecutionThreadManagerImpl$ServiceDeskAutomationAsynchronousRuleExecutionJobRunner.runJob(AsynchronousExecutionThreadManagerImpl.java:95)
2016-07-14 12:09:02.003422500 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153) 
2016-07-14 12:09:02.003422500 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118) 
2016-07-14 12:09:02.003422500 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97) 
2016-07-14 12:09:02.003430500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401) 
2016-07-14 12:09:02.003431500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:369) 
2016-07-14 12:09:02.003431500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:347) 
2016-07-14 12:09:02.003437500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255) 
2016-07-14 12:09:02.003443500 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252) 
2016-07-14 12:09:02.003444500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65) 
2016-07-14 12:09:02.003444500 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59) 
2016-07-14 12:09:02.003449500 at com.atlassian.scheduler.caesium.impl.Sc