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  1. Jira Service Management Cloud
  2. JSDCLOUD-5279

Attachments created by Service Desk Agents are not captured in Customer Portal

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      If a service desk agent attaches a file in response to a customer reported issue the attached file is not captured in the the customer portal for the respective ticket nor is an e-mail send to notify the customer that an attachment has been added to the ticket

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          is related to

          Suggestion - JSDSERVER-610 Make it easier for Service Desk team members to attach customer-visible files to a ticket

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              cnguyen Chuong Nam Nguyen (Inactive)
              cbdcd69b4cff Tony
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