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  1. Jira Service Management Cloud
  2. JSDCLOUD-4564

REST API does not show Priority field in requestFieldValues

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to reproduce

      1. Add the following fields to a request form: Summary, Description, Priority, and Component/s (only Summary is Required by default)
      2. Create a new request using this request form (let's call the Issue Key ABC-1)
      3. Get the issue details using REST API (append to JIRA's Base URL): 
        /rest/servicedeskapi/request/ABC-1?expand=serviceDesk

      Expected behavior

      Priority is included in requestFieldValues as well as the other fields.

      Actual behavior

      Priority is missing:

      "requestFieldValues": [
    {
      "fieldId": "summary",
      "label": "Summary",
      "value": "new test"
    },
    {
      "fieldId": "components",
      "label": "Component\/s",
      "value": [
        {
          "self": "http:\/\/10.60.6.142:8723\/jira723\/rest\/api\/2\/component\/10101",
          "id": "10101",
          "name": "Intranet",
          "description": "Created by JIRA Service Desk"
        }
      ]
    },
    {
      "fieldId": "description",
      "label": "Description",
      "value": "rest api"
    }
  ],

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              5 Vote for this issue
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              12 Start watching this issue

                Created:
                Updated:
                Resolved: