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  1. Jira Service Management Cloud
  2. JSDCLOUD-428

As an Agent I would like to see related KB articles on existing tickets so that I may more quickly resolve issues.

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Users submitting through the portal may overlook articles, or not understand articles that require more technical knowledge.

      It would be a huge value to allow agents to see by default any KB articles that match up to the summary (or description <-- too greedy?) of the currently viewed issue.

      Even an extra click for performance reasons would be ok "Find related KB".

      https://answers.atlassian.com/questions/277880/view-related-confluence-kb-articles-on-existing-jira-service-desk-tickets

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          Suggestion - JSDSERVER-428 As an Agent I would like to see related KB articles on existing tickets so that I may more quickly resolve issues.

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              6cf75f652d57 Joseph
              44f3cd099ed9 EddieW
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