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Type:
Suggestion
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Resolution: Fixed
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Component/s: Knowledge Base & Confluence integration
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None
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1
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Users submitting through the portal may overlook articles, or not understand articles that require more technical knowledge.
It would be a huge value to allow agents to see by default any KB articles that match up to the summary (or description <-- too greedy?) of the currently viewed issue.
Even an extra click for performance reasons would be ok "Find related KB".
- is related to
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- Closed