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  1. Jira Service Management Cloud
  2. JSDCLOUD-4020

Feature *Include the linked issue's details* inside automation rules is not working properly

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      This feature Include the linked issue's details inside automation rules is not working properly. When a customer executes a transaction like ‘resolving’ an issue, the automation rule should add a comment to a linked issue. It does that but it adds a comment with wrong status.

      Here is an example of that happens:

      Issue ‘resolved’:

      Issue ‘comment’ with wrong status:

      Environment

      Jira version - 1000.110.0

      Steps to Reproduce

      1. Create a issue.
      2. Link this issue to another one.
      3. Resolve one of this issues. (Add a resolution)
      4. See the comment added.

      Expected Results

      Following the example above, it should be: JSD-48 RESOLVED "2" has been changed to a status of Resolved and it is actually returning JSD-48 RESOLVED "2" has been changed to a status of Waiting for customer.

      Actual Results

      JSD-48 RESOLVED "2" has been changed to a status of Waiting for customer has been changed to a status of Waiting for customer.

      Notes

      I was able to re-produce it in two other instances (dog-foods). When closing and re-opening some issues, it varies of the status the automation adds.

      Workaround

      There is no workaround for now.

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              dfranke@atlassian.com Dominik Franke
              dmachado Diego Machado (Inactive)
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                Created:
                Updated:
                Resolved: