Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3816

Allow Link Issues permission for users without agent license

    XMLWordPrintable

Details

    • 2
    • 13
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current Behavior
      A user must have a Service Desk agent license in order to add a link from an issue in a Service Desk project to another issue.

      • A user does not need an agent license to link from an issue in a Business or Software project to a Service Desk project. The link appears on both issues after being added.

      "IGNORED_PERMISSIONS" list does not include LINK_ISSUES

      Suggested Change
      Remove veto/override for LINK_ISSUES so that this permission in project permission scheme applies to all users and so that users who are not agents can see Add Link option on issues in Service Desk projects.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              38 Vote for this issue
              Watchers:
              28 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: