Details
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Suggestion
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Resolution: Unresolved
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0
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3
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Description
NOTE: This suggestion is for Jira Service Desk Cloud. Using Jira Service Desk Server? See the corresponding suggestion.
Problem Definition
Currently it is not possible to edit logo that is sent by Jira Service Desk customer notifications. It defaults to the Jira Logo set here:
- <https://EXAMPLE.atlassian.net>/secure/admin/LookAndFeel!default.jspa
This causes and issue when using a white logo since the email is also white.
Suggested Solution
- Add the ability to send Jira Service Desk portal logo instead.
or - Have the ability to choose the logo sent our via Jira Service Desk notifications
Workaround
None at this time. End user will need to avoid using white logos when setting up Jira's look and feel.
Attachments
Issue Links
- is related to
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JSDCLOUD-4622 Customize Customer "Reset Password" e-mail
- Closed
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JSDSERVER-3432 Allow a custom logo to be set for JSD notifications
- Closed