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  1. Jira Service Management Cloud
  2. JSDCLOUD-330

Customizable text Service Desk login pages

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 05/Mar/2021

      Hello everyone,

      We are excited to share that we have started building this capability and it is planned for release by 30/Jun/2021. Please stay tuned for updates.

      Regards,
      Sushant Koshy, Jira Service Management

      Update as of 07/Jan/2021

      Hi everyone,

      Thanks a lot for your continued patience. Our team has reviewed this ticket and we are considering it as a strong candidate for our short term roadmap. Please stay tuned for updates.

      Best,

      Ewin Davis, Jira Service Management

       

      Actual:
      Don't have a login?
      Not a member? To request an account, please contact your JIRA administrators.

      Expected:
      Change the text per Service Desk to give the user some hints what is the login or where they can get access.

        1. Bildschirmfoto 2017-02-16 um 15.01.44.png
          68 kB
          Tim Eddelbüttel
        2. Bildschirmfoto 2015-04-21 um 15.34.20.png
          111 kB
          Tim Eddelbüttel

            [JSDCLOUD-330] Customizable text Service Desk login pages

            Marco Jäckle added a comment -

            Hi Sushant,

            thanks for the positive feedback. Very good news for us!

            Regards
            marco

            Marco Jäckle added a comment - Hi Sushant, thanks for the positive feedback. Very good news for us! Regards marco

            Sushant Koshy added a comment -

            Thank you everyone for your feedback. This capability is now available to all users.

            Sushant Koshy added a comment - Thank you everyone for your feedback. This capability is now available to all users.

            Sushant Koshy added a comment -

            Marco - Thank you for your feedback. The capability to add URL to login message is available now.

            Sushant Koshy added a comment - Marco - Thank you for your feedback. The capability to add URL to login message is available now.

            Lynx Technology Admin added a comment -

            I've deleted my previous comment as I just found the option 'Can customers access and send requests from the help center without logging in?' which allows the users to search in the Knowledge Base articles without login.

            • Enrique

            Lynx Technology Admin added a comment - I've deleted my previous comment as I just found the option 'Can customers access and send requests from the help center without logging in?' which allows the users to search in the Knowledge Base articles without login. Enrique

            Marco Jäckle added a comment -

            Hi Sushant,

            we also want to introduce a link to the login page. We want to link the Imprint and a data protection notice. Can you add this feature, please? I think a lot of other users would appreciate to have this feature, too.

            Regards
            Marco

            Marco Jäckle added a comment - Hi Sushant, we also want to introduce a link to the login page. We want to link the Imprint and a data protection notice. Can you add this feature, please? I think a lot of other users would appreciate to have this feature, too. Regards Marco

            Sushant Koshy added a comment -

            This feature is being rolled out. It is available now for a majority of our users.

            Sushant Koshy added a comment - This feature is being rolled out. It is available now for a majority of our users.

            Laura Sands added a comment -

            Thanks for sharing the instructions article, @Sushant Koshy! Excited to see this feature roll in for my configuration!

            Laura Sands added a comment - Thanks for sharing the instructions article, @Sushant Koshy! Excited to see this feature roll in for my configuration!

            Mark Anderson added a comment -

            Janakiraman S - They're shifting focus away from Server to Cloud for all their products, link below you can read.

            [Server end of life FAQs | Atlassian|https://www.atlassian.com/migration/faqs#server]

            Mark Anderson added a comment - Janakiraman S - They're shifting focus away from Server to Cloud for all their products, link below you can read. [Server end of life FAQs | Atlassian|https://www.atlassian.com/migration/faqs#server]

            Janakiraman S added a comment -

            I believe this is available only on the Cloud env. Any plans of rolling this out to the Datacenter variants too? 

            Janakiraman S added a comment - I believe this is available only on the Cloud env. Any plans of rolling this out to the Datacenter variants too? 

            Sushant Koshy added a comment -

            Instructions on using this feature are available here now - https://support.atlassian.com/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/

            If you have any challenges, please reach out to me at skoshy@atlassian.com

            We are continuing to roll this feature out and this should be available by end of next week to all users.

            Sushant Koshy added a comment - Instructions on using this feature are available here now - https://support.atlassian.com/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/ If you have any challenges, please reach out to me at skoshy@atlassian.com We are continuing to roll this feature out and this should be available by end of next week to all users.

              d0d1ba410583 Sushant Koshy
              4e81381d415c Tim Eddelbüttel
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                Created:
                Updated:
                Resolved: