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  1. Jira Service Management Cloud
  2. JSDCLOUD-2338

Have option to add TO field in emails as Request Participants

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      As per our Adding people to participate in requests documentation:

      Note that email recipients in the TO and BCC fields will not be added as request participants.

      However, there might be cases where we need these emails to be added as request participant. Example:

      • Customers are the one who requires input from 3rd parties and as they are not familiar with Service Desk, they will simply add these 3rd parties in the TO field, not CC.

      Suggestion

      Make it a project level configurable option whether or not to add the emails found in the TO field in emails as Request Participants. However, keep JSD-2298 in mind where it might cause a Mail Loop

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        Issue Links

          is related to

          Suggestion - JSDCLOUD-1699 Support Create User function even for Comment by Email

          • Closed

          Suggestion - JSDSERVER-2338 Have option to add TO field in emails as Request Participants

          • Closed

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
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              Dates

                Created:
                Updated:
                Resolved: