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  1. Jira Service Management Cloud
  2. JSDCLOUD-2244

Resolve Issue without Sending Notification to customer

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      Problem Definition

      It is possible customer wants to reopen the case after ticket resolved. This can configured by automation, but sometimes after resolving the case, customer sends appreciation messages such as "Thanks" which reopens the case,
      So, if agent resolves the case again a notification will be sent to the customer which is not pleasant for customers.

      Solution

      Resolve a case without sending notification to customer.

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              38 Vote for this issue
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                Created:
                Updated: