Details
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Bug
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Resolution: Duplicate
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Low
Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
When trying to access the People / Customers section in Service Desk the section never loads
Browser Console reports an error similar to this one:
GET https://instance.atlassian.net/rest/servicedesk/1/pages/people/collaborators/DSD [HTTP/1.1 500 Internal Server Error 491 ms]
JIRA Logs:
2015-08-17 17:27:23.951216500 2015-08-17 17:27:23,945 ajp-nio-127.0.0.104-8009-exec-166 ERROR sysadmin 1047x69498x1 1th18gr 201.22.212.136,131.103.27.145 /rest/servicedesk/1/pages/people/collaborators/DSD [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: fromIndex(204) > toIndex(-179) 2015-08-17 17:27:23.951219500 java.lang.IllegalArgumentException: fromIndex(204) > toIndex(-179) 2015-08-17 17:27:23.951220500 at java.util.ArrayList.subListRangeCheck(ArrayList.java:1006) 2015-08-17 17:27:23.951221500 at java.util.ArrayList.subList(ArrayList.java:996) 2015-08-17 17:27:23.951237500 at com.atlassian.servicedesk.internal.user.search.JSDDefaultUserPickerSearchService70.searchCrowdLimitedResults(JSDDefaultUserPickerSearchService70.java:671) 2015-08-17 17:27:23.951239500 at com.atlassian.servicedesk.internal.user.search.JSDDefaultUserPickerSearchService70.access$200(JSDDefaultUserPickerSearchService70.java:74) 2015-08-17 17:27:23.951240500 at com.atlassian.servicedesk.internal.user.search.JSDDefaultUserPickerSearchService70$CrowdSearchSource.search(JSDDefaultUserPickerSearchService70.java:337) 2015-08-17 17:27:23.951250500 at com.atlassian.servicedesk.internal.user.search.JSDIteratedSearcher.iteratedSearch(JSDIteratedSearcher.java:46) 2015-08-17 17:27:23.951255500 at com.atlassian.servicedesk.internal.user.search.JSDDefaultUserPickerSearchService70.attemptFindUsersWithCrowd(JSDDefaultUserPickerSearchService70.java:273) 2015-08-17 17:27:23.951257500 at com.atlassian.servicedesk.internal.user.search.JSDDefaultUserPickerSearchService70.findUsers(JSDDefaultUserPickerSearchService70.java:356) 2015-08-17 17:27:23.951258500 at com.atlassian.servicedesk.internal.user.search.JSDDefaultUserPickerSearchService70.findUsers(JSDDefaultUserPickerSearchService70.java:148) 2015-08-17 17:27:23.951261500 at com.atlassian.servicedesk.internal.user.search.JSDUserSearchServiceBridge70Impl$1.get(JSDUserSearchServiceBridge70Impl.java:55) 2015-08-17 17:27:23.951262500 at com.atlassian.servicedesk.internal.user.search.JSDUserSearchServiceBridge70Impl$1.get(JSDUserSearchServiceBridge70Impl.java:51) 2015-08-17 17:27:23.951263500 at com.atlassian.fugue.Option$2.fold(Option.java:377) 2015-08-17 17:27:23.951265500 at com.atlassian.servicedesk.internal.user.search.JSDUserSearchServiceBridge70Impl.findUsers(JSDUserSearchServiceBridge70Impl.java:49) 2015-08-17 17:27:23.951266500 at com.atlassian.servicedesk.internal.feature.customer.user.JSDUserSearchServiceHelper.findUsers(JSDUserSearchServiceHelper.scala:161) 2015-08-17 17:27:23.951270500 at com.atlassian.servicedesk.internal.feature.customer.user.JSDUserSearchServiceHelper.searchCollaborators(JSDUserSearchServiceHelper.scala:68) 2015-08-17 17:27:23.951271500 at com.atlassian.servicedesk.internal.feature.usermanagement.collaborator.CollaboratorManager.searchCollaborators(CollaboratorManager.scala:30) 2015-08-17 17:27:23.951273500 at com.atlassian.servicedesk.internal.feature.usermanagement.collaborator.CollaboratorService$$anonfun$searchCollaborators$1$$anonfun$apply$2.apply(CollaboratorService.scala:28) 2015-08-17 17:27:23.951279500 at com.atlassian.servicedesk.internal.feature.usermanagement.collaborator.CollaboratorService$$anonfun$searchCollaborators$1$$anonfun$apply$2.apply(CollaboratorService.scala:26) 2015-08-17 17:27:23.951280500 at scalaz.$bslash$div$class.map(Either.scala:94) 2015-08-17 17:27:23.951280500 at scalaz.$bslash$div$minus.map(Either.scala:283) 2015-08-17 17:27:23.951281500 at com.atlassian.servicedesk.internal.feature.usermanagement.collaborator.CollaboratorService$$anonfun$searchCollaborators$1.apply(CollaboratorService.scala:26) 2015-08-17 17:27:23.951282500 at com.atlassian.servicedesk.internal.feature.usermanagement.collaborator.CollaboratorService$$anonfun$searchCollaborators$1.apply(CollaboratorService.scala:25) 2015-08-17 17:27:23.951285500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-08-17 17:27:23.951285500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-08-17 17:27:23.951286500 at com.atlassian.servicedesk.internal.feature.usermanagement.collaborator.CollaboratorService.searchCollaborators(CollaboratorService.scala:25) 2015-08-17 17:27:23.951287500 at com.atlassian.servicedesk.internal.web.pagedata.CollaboratorsPageDataProvider.getData(CollaboratorsPageDataProvider.scala:46) 2015-08-17 17:27:23.951288500 at com.atlassian.servicedesk.internal.rest.CollaboratorsPageResource$$anonfun$1$$anonfun$apply$2.apply(CollaboratorsPageResource.scala:48) 2015-08-17 17:27:23.951289500 at com.atlassian.servicedesk.internal.rest.CollaboratorsPageResource$$anonfun$1$$anonfun$apply$2.apply(CollaboratorsPageResource.scala:47) 2015-08-17 17:27:23.951290500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-08-17 17:27:23.951291500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-08-17 17:27:23.951291500 at com.atlassian.servicedesk.internal.rest.CollaboratorsPageResource$$anonfun$1.apply(CollaboratorsPageResource.scala:47) 2015-08-17 17:27:23.951292500 at com.atlassian.servicedesk.internal.rest.CollaboratorsPageResource$$anonfun$1.apply(CollaboratorsPageResource.scala:46) 2015-08-17 17:27:23.951297500 at scalaz.$bslash$div$class.flatMap(Either.scala:117) 2015-08-17 17:27:23.951298500 at scalaz.$bslash$div$minus.flatMap(Either.scala:283) 2015-08-17 17:27:23.951298500 at com.atlassian.servicedesk.internal.rest.CollaboratorsPageResource.getCollaboratorsPage(CollaboratorsPageResource.scala:46) 2015-08-17 17:27:23.951299500 ... 3 filtered 2015-08-17 17:27:23.951299500 at java.lang.reflect.Method.invoke(Method.java:497) 2015-08-17 17:27:23.951300500 ... 18 filtered 2015-08-17 17:27:23.951301500 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) 2015-08-17 17:27:23.951301500 ... 1 filtered 2015-08-17 17:27:23.951302500 at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) 2015-08-17 17:27:23.951302500 ... 41 filtered 2015-08-17 17:27:23.951303500 at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65) 2015-08-17 17:27:23.951304500 ... 24 filtered 2015-08-17 17:27:23.951304500 at com.atlassian.jira.plugins.rest.HOT25715FixServletFilter.doFilter(HOT25715FixServletFilter.java:46) 2015-08-17 17:27:23.951305500 ... 52 filtered 2015-08-17 17:27:23.951305500 at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40) 2015-08-17 17:27:23.951306500 ... 92 filtered 2015-08-17 17:27:23.951306500 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) 2015-08-17 17:27:23.951309500 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) 2015-08-17 17:27:23.951310500 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) 2015-08-17 17:27:23.951310500 at java.lang.Thread.run(Thread.java:745) 2015-08-17 17:27:29.997660500 2015-08-17 17:27:29,997 ajp-nio-127.0.0.104-8009-exec-224 INFO FilipZ 1047x69503x1 fwy3x6 85.93.116.83,131.103.27.145 /secure/AjaxIssueAction!default.jspa [c.a.p.c.plugin.installer.ConnectAddonManager] Checking whether Connect addon 'com.gliffy.integration.jira' is enabled... 2015-08-17 17:27:29.997702500 2015-08-17 17:27:29,997 ajp-nio-127.0.0.104-8009-exec-224 INFO FilipZ 1047x69503x1 fwy3x6 85.93.116.83,131.103.27.145 /secure/AjaxIssueAction!default.jspa [c.a.p.c.plugin.installer.ConnectAddonManager] 'com.gliffy.integration.jira' is disabled 2015-08-17 17:27:38.377934500 2015-08-17 17:27:38,375 ajp-nio-127.0.0.104-8009-exec-203 WARN MartinaH 1047x69514x1 2uf7ym 85.93.116.83,131.103.27.145 /rest/issueNav/latest/preferredSearchLayout [c.a.p.r.c.security.jersey.XsrfResourceFilter] Use of the 'nocheck' value for X-Atlassian-Token has been deprecated since rest 3.0.0. Please use a value of 'no-check' instead. 2015-08-17 17:27:38.425375500 2015-08-17 17:27:38,424 ajp-nio-127.0.0.104-8009-exec-168 WARN MartinaH 1047x69515x1 2uf7ym 85.93.116.83,131.103.27.145 /rest/issueNav/1/issueTable/stable [c.a.p.r.c.security.jersey.XsrfResourceFilter] Use of the 'nocheck' value for X-Atlassian-Token has been deprecated since rest 3.0.0. Please use a value of 'no-check' instead. 2015-08-17 17:27:38.934505500 2015-08-17 17:27:38,934 ajp-nio-127.0.0.104-8009-exec-237 INFO MartinaH 1047x69519x1 2uf7ym 85.93.116.83,131.103.27.145 /secure/AjaxIssueAction!default.jspa [c.a.p.c.plugin.installer.ConnectAddonManager] Checking whether Connect addon 'com.gliffy.integration.jira' is enabled... 2015-08-17 17:27:38.934573500 2015-08-17 17:27:38,934 ajp-nio-127.0.0.104-8009-exec-237 INFO MartinaH 1047x69519x1 2uf7ym 85.93.116.83,131.103.27.145 /secure/AjaxIssueAction!default.jspa [c.a.p.c.plugin.installer.ConnectAddonManager] 'com.gliffy.integration.jira' is disabled 2015-08-17 17:27:40.761893500 2015-08-17 17:27:40,761 ajp-nio-127.0.0.104-8009-exec-234 INFO FilipZ 1047x69524x1 fwy3x6 85.93.116.83,131.103.27.145 /secure/AjaxIssueAction!default.jspa [c.a.p.c.plugin.installer.ConnectAddonManager] Checking whether Connect addon 'com.gliffy.integration.jira' is enabled... 2015-08-17 17:27:40.765159500 2015-08-17 17:27:40,761 ajp-nio-127.0.0.104-8009-exec-234 INFO FilipZ 1047x69524x1 fwy3x6 85.93.116.83,131.103.27.145 /secure/AjaxIssueAction!default.jspa [c.a.p.c.plugin.installer.ConnectAddonManager] 'com.gliffy.integration.jira' is disabled 2
Fix / Workaround:
The fix will be released on Monday August 24th.
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