Hi Everyone,

Thank you for raising your feedback on this feature.

We have released a feature for an agent to Search and Share a Knowledgebase article which makes this request obsolete. More information can be found in Share knowledge base articles with customers.

With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.

Arjun Ganapathy
Jira Service Management Cloud team

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.