We would like to be able to administrate the number of notifications our users receive

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: None
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      JIRA Service Desk overrides the settings in “Notification Scheme” and sends an email to the Reporter when status changes to Resolved or to Closed. Our Service Desk users complain that they receive too many status changes emails.

      We would like to be able to administrate the number of notifications our users receive, which is not possible now. We need that Service Desk follows the rules that are defined in the Notification Scheme and they are not overwritten.

            Assignee:
            Unassigned
            Reporter:
            Cristina Drugan
            Votes:
            2 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: