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  1. Jira Service Management Cloud
  2. JSDCLOUD-1494

Ability to merge customer profile

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In some cases, a customer may have more than one email (a personal email, and a company email for example.)

      If a Service Desk administrator creates a customer profile for the company email, the Service Desk requests will be associated with this user profile.
      If the customer sends an email to Service Desk with his personal email, it will create another user profile, and will have Requests different requests associated with each user profile.

      As a Service Desk Administrator, I would like to merge the customer profiles, to avoid confusion when a customer have more than one email, then the customer will be able to see requests from both profiles.

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          is duplicated by

          Suggestion - JSDCLOUD-9123 Ability to set multiple email aliases for a single customer account

          • Closed

          Suggestion - JSDCLOUD-10324 Allow multiple email addresses to be associated with a single customer account

          • Closed
          is related to

          Suggestion - JSDSERVER-1494 Ability to merge customer profile

          • Closed
          relates to

          Suggestion - JSDCLOUD-1371 As an Admin I'd like to Connect an Email Alias to a Service Desk Project

          • Future Consideration

          Activity

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              Unassigned Unassigned
              psouza Pedro Souza
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              Dates

                Created:
                Updated: