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  1. Jira Service Management Cloud
  2. JSDCLOUD-129

Allow all requests to be seen by the user

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, only issues that are raised via Service Desk are viewable when a user accesses the 'My Requests' section.

      It would be more helpful (and also allows Service Desk to be a one-stop centre for users) if they can view all the issues raised by them regardless of origin (from JIRA, from email, etc) in the 'My Requests' section.

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-55 Issues created before Service Desk will not show in the user's portal

          • Closed
          is related to

          Suggestion - JSDSERVER-129 Allow all requests to be seen by the user

          • Closed

          Activity

            People

              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
              Votes:
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              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: