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  1. Jira Data Center
  2. JRASERVER-77638

Inconsistent behavior of the mention notifications in JSM issues when batching is enabled vs disabled

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 9.0.0, 9.12.8
    • Email notifications

    Description

      Issue Summary

      The logic that decides whether a mention notification should be sent from a JSM issue when a user does not have application access (no license) is different, depending if batched notifications are enabled or not.

      Note: JSM refers to "Jira Service Management"

      Environment

      Steps to Reproduce

      1. Setup a JSM application on any version from 5.0.0
      2. Make sure that Batched Notifications are enabled in ⚙ > System > Batching email notifications
        1. To speed up the testing process, set batching to 2min
      3. Create a JSM project
      4. Create a new user, and don't grant this user application access
      5. Make sure that this user is granted the browse projects permission in this project (via the Permission Scheme configuration)
      6. Create a new JSM issue
      7. Tag the user in this JSM issue
      8. Wait for about 2min

      Expected Results

      The mentioned users should receive a notification saying that someone mentioned them in the ticket, as it's the case when Batched Notifications are disabled:

      Actual Results

      No notification is sent to the user.

      Workaround

      Grant the user application access (via a license)

      Side note

      External notification is sent when the ticket is created by the customer via the service desk.

      Suggested fix for the bug

      Make the behavior consistent across all types of projects, and regardless is the notification batching is enabled or not, by:

      • either not sending the mention notification to unlicensed users
      • or sending the mention notification to unlicensed users

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            Unassigned Unassigned
            jrey Julien Rey
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            Dates

              Created:
              Updated: