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  1. Jira Data Center
  2. JRASERVER-64339

Permission to link issues inconsistent in Service Desk projects

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 7.3.1, 7.3.2, 8.20.2
    • Issue - Actions

    Description

      Summary

      User is unable to create linked issues in a project he/she is not an agent of. However, he can still link the issue manually from the project he/she is an agent of

      Steps to Reproduce

      1. Create 2 Service Desk projects, project A (SDA) and project B (SDB)
      2. Create a user with JIRA Service Desk application access, and give this user the Service Desk Team role for project A (let's call him Dave)
      3. Modify the permission schemes for both project such that Application access: Any logged in user has Create Issue and Link Issues permission
      4. Create an issue in project A (SDA-2)
      5. Log in as Dave and access SDA-2
      6. Click on More > Create linked issue, create an issue in project B, with the linked issue being SDA-2

      Expected Results

      1. Issue is created in SDB (SDB-2) which is automatically linked to SDA-2

      Actual Results

      The below error is thrown in the UI

      Notes

      If Dave is not meant to be able to create linked, the behaviour is inconsistent because

      1. Dave can still create issues in SDB manually (ie. SDB-2)
        • Issue is still created although Dave is unable to access/view it after creation
      2. Dave can then access SDA-2, click on More > Link, and link this to SDB-2
        • Although once the link is created, Dave is still unable to see this link in SDA-2 unless Browse Projects permission for project B allows Dave to see SDB issues

      Workaround

      1. Grant Dave the Service Desk Team role for project B; OR
      2. Follow steps in Notes

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              Unassigned Unassigned
              ywoo Yit Wei
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              Dates

                Created:
                Updated: