Details
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Bug
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Resolution: Fixed
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Low
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5.2.4, 6.1.5, 6.2
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5.02
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Description
While using the Issue Collector in other browser (Firefox, Chrome ) the attachment can be attach. However, IE9 or IE10 users can't attach file using the Issue Collector.
The Error will appear like Error.png.
Error in the log:
ERROR anonymous 555x500x1 1sqz232 127.0.0.1 /rest/collectors/1.0/tempattachment/multipart/4a6bebac [collector.plugin.rest.TemporaryAttachmentsResource] Error creating temporary attachment java.io.FileNotFoundException: C:\Program Files\Atlassian\Application Data\JIRA\caches\tmp_attachments\8121317758746025194_D:\Users\admin\Documents\durian.png (The filename, directory name, or volume label syntax is incorrect) at java.io.FileOutputStream.open(Native Method) at java.io.FileOutputStream.<init>(FileOutputStream.java:194) at java.io.FileOutputStream.<init>(FileOutputStream.java:145) at com.atlassian.jira.collector.plugin.rest.TemporaryAttachmentsResource.createTemporaryAttachment(TemporaryAttachmentsResource.java:228) at com.atlassian.jira.collector.plugin.rest.TemporaryAttachmentsResource.attachTemporaryFileViaForm(TemporaryAttachmentsResource.java:201)
Root Cause:
In IE9 the Internet Option > Custom Setting > "Include local directory path when uploading files to a server" is enabled. Refer to IE.png
workaround
In the IE9 client, disable the "Include local directory path when uploading files to a server". By default this is disabled for the "Internet" zone.
