Details
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Bug
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Resolution: Fixed
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High
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5.2, 5.2.4
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None
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- Windows XP
- JIRA 5.2
- Windows Installer
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5.02
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Description
Steps to Reproduce:
- Set JAVA_HOME environment system variable to any path (it may be valid or an valid path)
- Start Windows Installer for JIRA and complete the installation using Express setup
- Click Finish Button
Expected Results:
- The JIRA service should start and the browser should show the setup wizard.
Actual Results:
- The installer picks up the JAVA_HOME path instead of the bundled JRE path and uses that in the service properties (which can be seen by running tomcat7w.exe //ES//<jira service name>>). This causes the jvm.dll to be pointing to a non-existent location and the service startup fails.
Workaround
- Remove the JAVA_HOME variable from the System and User environment settings
- Open a new command prompt in the system and manually add the service as documented here
Attachments
Issue Links
- is related to
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JRASERVER-30756 JIRA 5.2.1 Installer Service is NOT created in case of upgrade
- Closed
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JRASERVER-21502 Config.bat fails after clean stand-alone installation of Jira because of missing environment variables
- Closed
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JRASERVER-31543 Config.bat fails after setting JRE_HOME or JAVA_HOME to a path that contains a space
- Closed
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JRASERVER-26168 bin/config.bat needs to be updated so that when installed it uses the bundled JRE
- Gathering Impact
(2 mentioned in)