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Bug
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Resolution: Fixed
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Medium (View bug fix roadmap)
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5.0.7, 5.1.7, 5.2.1, 5.2.3, 5.2.11, 6.0
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5
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NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.
Problem:
When accessing an issue in JIRA, the Attachment web panel failed to load. Attached SSS_test.jpg is the same jpg file that triggered rendering error on JRA-17036:
Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.
Workaround:
This problem occurs due to data inconsistency in the database, please see the instructions in this KB article on how to fix it.
There is also this bug with the same error, but different stacktrace error and to which the KB does not apply.
- is duplicated by
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- Closed
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- Closed
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JRASERVER-29106 Better messaging when there is an error in rendering attachment web panel
- Closed
- relates to
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- Closed
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- Closed
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- Closed
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- causes
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JSP-165460 Loading...
- mentioned in
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- was cloned as
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[JRASERVER-29357] Error in attachmentmodule when some files is attached
Bruce Boutet
added a comment - We experience it with Issues having more than 50+ attachments. We kludge through by selecting the Manage Attachments option which does display all attachments in JIRA 6.2
Bruce Boutet
added a comment - We experience it with Issues having more than 50+ attachments. We kludge through by selecting the Manage Attachments option which does display all attachments in JIRA 6.2 This is happening in 6.3.10 also when issues has multiple attachements in rest.
raghav.bhatlapenumerthi@innovapptive.com
added a comment - Even we had this issue with 6.4.9 when trying to attach PNG or JPG files.
Any resolution to get rid of this issue?
We get it like "cannot create it to to the data/jira/attachments folder".
raghav.bhatlapenumerthi@innovapptive.com
added a comment - Even we had this issue with 6.4.9 when trying to attach PNG or JPG files.
Any resolution to get rid of this issue?
We get it like "cannot create it to to the data/jira/attachments folder". Agree with @Kim, experiencing it with v6.3.15#6346-sha1:dbc023d
For me, this happens when I uploaded multiple files at once, in this case, a .PNG and a .TXT.
Issue occurs in our JIRA Version 6.3 with .png and .jpg file types.
It occurs sporadically but usually after attaching multiple files.
Kim Paulson
added a comment - - edited Issue occurs in our JIRA Version 6.3 with .png and .jpg file types.
It occurs sporadically but usually after attaching multiple files. I also had this problem with JIRA 6.3.15
2015-04-09 12:46:26,990 ajp-bio-8049-exec-2471 ERROR a.ugolini@kion.it 766x861340x18 c3c11d 85.18.201.6 /browse/SDCS-56 [jira.web.component.ModuleWebComponentImpl] An exc
eption occured while rendering the web panel: com.atlassian.jira.jira-view-issue-plugin:attachmentmodule (null)
java.lang.ArrayIndexOutOfBoundsException: 13
at org.apache.commons.compress.archivers.zip.X7875_NewUnix.parseFromLocalFileData(X7875_NewUnix.java:199)
at org.apache.commons.compress.archivers.zip.X7875_NewUnix.parseFromCentralDirectoryData(X7875_NewUnix.java:220)
at org.apache.commons.compress.archivers.zip.ExtraFieldUtils.parse(ExtraFieldUtils.java:174)
at org.apache.commons.compress.archivers.zip.ZipArchiveEntry.setCentralDirectoryExtra(ZipArchiveEntry.java:476)
at org.apache.commons.compress.archivers.zip.ZipFile.readCentralDirectoryEntry(ZipFile.java:575)
at org.apache.commons.compress.archivers.zip.ZipFile.populateFromCentralDirectory(ZipFile.java:492)
at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:216)
at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:192)
at org.apache.commons.compress.archivers.zip.ZipFile.<init>(ZipFile.java:153)
at com.atlassian.jira.issue.attachment.AttachmentZipKit.isZip(AttachmentZipKit.java:174)
at com.atlassian.jira.plugin.viewissue.AttachmentBlockContextProvider.shouldExpandAsZip(AttachmentBlockContextProvider.java:205)
at com.atlassian.jira.plugin.viewissue.AttachmentBlockContextProvider.convertToSimpleAttachments(AttachmentBlockContextProvider.java:164)
at com.atlassian.jira.plugin.viewissue.AttachmentBlockContextProvider.getContextMap(AttachmentBlockContextProvider.java:120)
at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.initContextMap(CacheableContextProviderDecorator.java:70)
at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.getContextMap(CacheableContextProviderDecorator.java:46)
at com.atlassian.jira.plugin.webfragment.contextproviders.MultiContextProvider.getContextMap(MultiContextProvider.java:99)
at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel.getHtml(DefaultWebPanelModuleDescriptor.java:144)
at com.atlassian.jira.web.component.ModuleWebComponentImpl.renderModule(ModuleWebComponentImpl.java:94)
at com.atlassian.jira.web.component.ModuleWebComponentImpl.access$000(ModuleWebComponentImpl.java:31)
at com.atlassian.jira.web.component.ModuleWebComponentImpl$1.run(ModuleWebComponentImpl.java:77)
at com.atlassian.ozymandias.SafePluginPointAccess.runnable(SafePluginPointAccess.java:201)
at com.atlassian.jira.web.component.ModuleWebComponentImpl.renderModuleAndLetNoThrowablesEscape(ModuleWebComponentImpl.java:70)
at com.atlassian.jira.web.component.ModuleWebComponentImpl.renderModule(ModuleWebComponentImpl.java:59) <+2> (DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
It appears to be the following attachments.
*.msg, *.log, *.sdf, *.xsd, *.dump, *.UPS
If the resolutions provided in the kb article does not work for you, it may be that attachments are not turned on your instance, and this is more likely if you have just done a cloud to server restore.
Ensure attachments are turned on before attempting the recommended resolutions . Turn on Attachments from Settings -> Advanced -> Attachments