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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Problem:

      When accessing an issue in JIRA, the Attachment web panel failed to load. Attached SSS_test.jpg is the same jpg file that triggered rendering error on JRA-17036:

      Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.
      

      Workaround:

      This problem occurs due to data inconsistency in the database, please see the instructions in this KB article on how to fix it.

      There is also this bug with the same error, but different stacktrace error and to which the KB does not apply.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

                NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

                Problem:

                When accessing an issue in JIRA, the Attachment web panel failed to load. Attached SSS_test.jpg is the same jpg file that triggered rendering error on JRA-17036:

                Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.
                

                Workaround:

                This problem occurs due to data inconsistency in the database, please see the instructions in this KB article on how to fix it.

                There is also this bug with the same error, but different stacktrace error and to which the KB does not apply.

                        pniewiadomski Pawel Niewiadomski (Inactive)
                        fe0712986f64 Danny Hendargo
                        Votes:
                        14 Vote for this issue
                        Watchers:
                        48 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            pniewiadomski Pawel Niewiadomski (Inactive)
                            fe0712986f64 Danny Hendargo
                            Affected customers:
                            14 This affects my team
                            Watchers:
                            48 Start watching this issue

                              Created:
                              Updated:
                              Resolved: