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  1. Jira Data Center
  2. JRASERVER-24323

JIRA Subversion Revision Indexing Service prevents Atlassian Support Tools from working

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Details

    • Bug
    • Resolution: Tracked Elsewhere
    • Low
    • None
    • 4.3
    • Atlassian JIRA Enterprise 4.3.x
      Apache Tomcat/6.0.32
      Java 1.6.0_26 - Sun Microsystems Inc
      Microsoft SQL Server - 10.50.1600

    Description

      Symptoms

      Go to Administration -> System -> Atlassian Support Tools. JIRA fails throwing an stack trace on the screen.

      The following error appears on atlassian-jira.log:

      com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getApplicationProperties' in class $Proxy584 threw exception java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer at /templates/system-info.vm[line 1, column 12]

      Cause

      When JIRA cannot start a service, in this case the Subversion Revision Indexing Service, the Atlassian Support Tools throws an Content Encoding Error. This is a bug and will be fixed soon.

      Resolution

      Reinstall the JIRA Subversion Plugin or remove the problematic service through Administration -> System -> Plugins. If you're upgrading your instance, be aware that the Subversion Revision Indexing Service should be automatically created if you have installed Subversion in the old instance, causing this error.

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              Unassigned Unassigned
              cgauterio Clarissa Gauterio (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: