Improve the Mail Handler to remove/strip email signatures

XMLWordPrintable

    • 15
    • 75

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      The problem

      The mail handler configured in JIRA > ⚙ > System > Incoming Mail does not have a functionality that removes signatures from email.
      This can be quite an issue when some users reply by email with a huge signature, and a very long comment is added to an existing JIRA ticket. The more comments are added by email, the more a user will have to scroll down in the ticket to get to the relevant information.

      Solution

      Improve the JIRA mail handler to strip email signatures.

      Related issues
      This issue was created based on JRA-15072.

              Assignee:
              Unassigned
              Reporter:
              Dushan Hanuska [Atlassian]
              Votes:
              312 Vote for this issue
              Watchers:
              168 Start watching this issue

                Created:
                Updated: