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  1. Jira Data Center
  2. JRASERVER-12573

JIRA's internal support request form should allow an existing issue key to be specified

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      When the CreateSupportRequestHandler gets the issue key, the email should be added as a comment and any attachments added to that issue, but only if the contact or jira email can see the issue. Otherwise, create a new issue with a "references" link.

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          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-12443 JIRA internal support requests are not being assigned the Reporter who is the contact for the Support Request

          • Medium - Medium priority issues
          • Closed

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              Unassigned Unassigned
              jed Jed Wesley-Smith (Inactive)
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