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  1. Jira Cloud
  2. JRACLOUD-82914

Jira issue navigator search fails for a system field when it is duplicated

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • Search - Frontend
    • None

    Description

      Issue Summary

      Creating a duplicate of a system field in the Jira instance, example: Request Type (System field) and Request type (Custom Field) creates problem in Issue Search.

      Expected Results

      Search should work as expected and provide required results

      Steps to Reproduce

      1. Have a "Request Type" system field and a "request type" custom field
      2. Start typing the word "request " into the JQL search and auto-suggest will suggest both fields.
      3. Notice that the suggestion for the System Field is "Request Type - cf[00000]"
      4. However when you select the suggestion, only the text "Request Type" is placed into the JQL
      5. This now makes it ambiguous with the "request type" (lower case) custom field and you will get the error

      Actual Results

      The below error is thrown in the search results :

      There are multiple custom fields with the name 'Request Type'. Try using one of the following terms: cf[10010], "Request type[Checkboxes]", "Request type[Dropdown]". 

      Workaround

      Search it using "cf[custom field number]" instead.

      Attachments

        1. image-2024-01-31-18-35-01-070.png
          145 kB
          Rahul Goel
        2. Screenshot 2024-01-31 at 6.30.01 PM.png
          145 kB
          Rahul Goel

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              Unassigned Unassigned
              bcf2024051e5 Rahul Goel
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              Dates

                Created:
                Updated: