Details
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Suggestion
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Resolution: Unresolved
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None
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1
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Description
Request summary:
Ability to clone a single issue as base template.
This would be ideal for situations where you have change management that would require a ticket that would be created from a base issue template.
Example:
base_issue
new_issue
Whenever a customer creates a new ticket (new_issue) then update a field or a workflow in new_issue ticket, this will trigger an automation that will clone the base_issue ticket.
Workaround:
No workaround so far, but some plugins i marketplace seems viable solution.
Attachments
Issue Links
- is related to
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JRACLOUD-7731 Template issue
- Gathering Interest