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Type:
Suggestion
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Resolution: Won't Fix
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Component/s: Integration - Identity
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None
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Environment:N/A
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
it would be great if we could configure Jira to query Active Directory for distribution group membership when a email list is added to a Jira issue.
e.g. we often have the need to add an email mailing list address as a watcher to a Jira issue so that a logical group of staff are all kept up to date on an issue. the problem arises when an individual who is also a member of said mail list is listed individually as the reporter, the owner, or a watcher of an issue; in this case that person can receive multiple copies of the message. if Jira were to query AD to see that the reporter (e.g. user "x" with email addr "x@abc.com") is also a member of the email list (e.g. "abc@abc.com") which is specified as a watcher, then Jira could determine that it does not need to send mail to "x@abc.com" as the mail sent to "abc@abc.com" will already hit "x@abc.com".
of course this gets very complicated when multiple mail lists are involved or when lists have sub-lists.
as an alternative, if Jira sent email to all addresses as one message, rather than one message per address, then most MTAs and/or MUAs are smart enough to weed out duplicates.
- is related to
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JRASERVER-7869 Active Directory integration (distribution groups info from AD)
- Closed