Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-78271

Cannot clone a ticket when copying to a custom field when using a post function.

    XMLWordPrintable

Details

    Description

      Summary

      When attempting to Clone a ticket that includes copying from any field to a custom field using a post function, the error "We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file." is shown in the UI.

      Steps to Reproduce

      1. Create a custom field with multi line text
      2. Create a post function in a workflow to copy from one any field to the custom field
      3. Execute workflow

      Expected Results

      Identified field's content is copied to the custom field.

      Actual Results

      The error We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file. Is shown in the UI.

      Log files show:

      Unable to copy value from field 'Field Name' to 'Custom Field Name'.	
      
      

      Note

      This same behaviour also occurs with Select list custom fields and possibly other fields types.

      logger:	 com.atlassian.jira.workflow.function.issue.CopyValueFromOtherFieldPostFunction
      

      Workaround

      Remove the post function for copying the value. 

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              2a6a615ea6bd Andy Launer
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: