Details
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Bug
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Resolution: Support Request
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Low
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None
Description
Summary
500 error when view permission schemes. Problem caused by disabled com.atlassian.jira.plugin.system.soyfunction plugin.
Expected Results
Works fine
Actual Results
Page doesn't load, The below exception is thrown in the log file:
... Caused by: com.google.template.soy.base.SoySyntaxException: In file /opt/sd/atlassian-jira/includes/jira/admin/permissions/templates/ViewPermissionSchemes.soy:17, template JIRA.Templates.ViewPermissionSchemes.help: Unrecognized function 'getJiraHelpUrl' (encountered function call "getJiraHelpUrl('project.permissions')"). at com.google.template.soy.base.SoySyntaxException.createWithoutMetaInfo(SoySyntaxException.java:52) [?:?] at ...
Full exception:
java.lang.RuntimeException: javax.servlet.ServletException: javax.servlet.jsp.JspTagException: Soy rendering failed for template '%s'. java.lang.RuntimeException: javax.servlet.ServletException: javax.servlet.jsp.JspTagException: Soy rendering failed for template '%s'. at com.atlassian.servicedesk.internal.util.scala.ScalaJavaInterOp$1.apply(ScalaJavaInterOp.java:27) [?:?] at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil$.outOfCustomerContext(CustomerContextUtil.scala:48) [?:?] at com.atlassian.servicedesk.internal.utils.context.CustomerContextUtil.outOfCustomerContext(CustomerContextUtil.scala) [?:?] ... Caused by: javax.servlet.ServletException: javax.servlet.jsp.JspTagException: Soy rendering failed for template '%s'. at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:904) [jasper.jar:8.0.17] at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:837) [jasper.jar:8.0.17] at jsp.secure.admin.views.permissions.viewschemes_jsp._jspService(viewschemes_jsp.java:377) [viewschemes_jsp.class:?] at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) [jasper.jar:8.0.17] at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [servlet-api.jar:?] ... Caused by: com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: jira.webresources:view-permission-schemes at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:135) [?:?] at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?] at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?] at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:33) [?:?] at com.atlassian.jira.web.tags.SoyTemplateTag.doEndTag(SoyTemplateTag.java:99) [SoyTemplateTag.class:?] at jsp.secure.admin.views.permissions.viewschemes_jsp._jspx_meth_ww_005fsoy_005f0(viewschemes_jsp.java:565) [viewschemes_jsp.class:?] at jsp.secure.admin.views.permissions.viewschemes_jsp._jspService(viewschemes_jsp.java:194) [viewschemes_jsp.class:?] ... 365 more Caused by: com.google.template.soy.base.SoySyntaxException: In file /opt/sd/atlassian-jira/includes/jira/admin/permissions/templates/ViewPermissionSchemes.soy:17, template JIRA.Templates.ViewPermissionSchemes.help: Unrecognized function 'getJiraHelpUrl' (encountered function call "getJiraHelpUrl('project.permissions')"). at com.google.template.soy.base.SoySyntaxException.createWithoutMetaInfo(SoySyntaxException.java:52) [?:?] .... at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:118) [?:?] ... 371 more
Notes
This is note a bug. Problem caused by disabled com.atlassian.jira.plugin.system.soyfunction plugin. See more details: https://confluence.atlassian.com/jirakb/unrecognized-function-getjirahelpurl-836601589.html