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Details

Type: Bug
Resolution: Won't Fix
Priority: Low
Component/s: Backup and Restore
Labels:
- jim-JSON

Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

Summary

When trying to import attachment with (chinese/korean/japanese) character in it using JSON importer, issue get created with no attachment.

Steps to Reproduce

Import the attached JSON file using the JSON external importer.

Sample JSON code:

{
  "projects": [
    {
      "key": "MO",
      "name": null,
      "description": "",
      "issues": [
        {
          "priority": "P4 (No Impact/Notify)",
          "description": "ABC ABC",
          "status": "Done",
          "reporter": "user1",
          "issueType": null,
          "resolution": "Fixed",
          "created": "2013-01-03T22:36:00",
          "updated": "2013-01-03T22:36:00",
          "resolutionDate": "2013-01-17T08:22:00",
          "summary": "ABC ABC",
          "assignee": "user1",
          "watchers": [],
          
          "attachments": [
            
            {
              "name": "QC공정(4M기준)_양1.png",
              "attacher": "user1",
              "created": "2015-09-08T09:51:12.1681238+08:00",
              "uri": "file:///C:/Users/IT/Downloads/QC공정(4M기준)_양1.png",
              "description": null
            }
          ],
          "comments": [
                      ]
        }
      ]
    }
  ]
}

Expected Results

Issue get created together with attachment.

Actual Results

Issue get created and no attachment. The below exception is thrown in the log file:

2015-09-09 17:17:12,335 INFO - Import started by admin using com.atlassian.jira.plugins.importer.sample.SampleDataBean
2015-09-09 17:17:12,336 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - Importing: Users
2015-09-09 17:17:12,337 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - Only new items will be imported
2015-09-09 17:17:12,337 INFO - 0 users associated with import. 0 new users were created and imported as active.
2015-09-09 17:17:12,337 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - Finished Importing : Users
2015-09-09 17:17:12,337 INFO - ------------------------------
2015-09-09 17:17:12,337 INFO - 0 users successfully created.
2015-09-09 17:17:12,337 INFO - Retrieving projects...
2015-09-09 17:17:12,338 INFO - Project ExternalProject{id=null, externalName=null, name=null, key=MO, url=null, lead=null, description=, projectCategoryName=null, avatarUrl=null, assigneeType=null, versionCount=0, componentCount=0, issueCount=1} already exists. Not imported
2015-09-09 17:17:12,338 INFO - ------------------------------
2015-09-09 17:17:12,338 INFO - Importing: Versions
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Only new items will be imported
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Finished Importing : Versions
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Importing: Components
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Only new items will be imported
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Finished Importing : Components
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Retrieving custom fields...
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Importing: Issues
2015-09-09 17:17:12,339 INFO - ------------------------------
2015-09-09 17:17:12,339 INFO - Only new items will be imported
2015-09-09 17:17:12,365 INFO - Importing issue: ExternalIssue{externalId=null, summary=ABC ABC, issueType=null}
2015-09-09 17:17:12,699 WARN - An exception occurred dealing with attachment 'file:///C:/Users/IT/Downloads/양.png'.
com.atlassian.jira.plugins.importer.imports.AttachmentImportException: An exception occurred dealing with attachment 'file:///C:/Users/IT/Downloads/양.png'.
	at com.atlassian.jira.plugins.importer.imports.json.JsonAttachmentsProvider.getAttachmentForIssue(JsonAttachmentsProvider.java:46)
	at com.atlassian.jira.plugins.importer.sample.SampleDataBean.getAttachmentsForIssue(SampleDataBean.java:113)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.createIssue(DefaultJiraDataImporter.java:949)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importIssues(DefaultJiraDataImporter.java:775)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:401)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)
	at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: The filename, directory name, or volume label syntax is incorrect
	at java.io.WinNTFileSystem.canonicalize0(Native Method)
	at java.io.WinNTFileSystem.canonicalize(Unknown Source)
	at java.io.File.getCanonicalPath(Unknown Source)
	at java.io.File.getCanonicalFile(Unknown Source)
	at com.atlassian.jira.plugins.importer.imports.AttachmentImporter.importAttachmentFrom(AttachmentImporter.java:57)
	at com.atlassian.jira.plugins.importer.imports.json.JsonAttachmentsProvider.getAttachmentForIssue(JsonAttachmentsProvider.java:41)
	... 13 more
2015-09-09 17:17:12,708 INFO - Reindexing last 1 issues imported ...
2015-09-09 17:17:12,783 INFO - Reindexing took 74 ms.
2015-09-09 17:17:12,784 INFO - 1 issues successfully created
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Finished Importing : Issues
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Importing: Issue Links & Subtasks
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Only new items will be imported
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - Finished Importing : Issue Links & Subtasks
2015-09-09 17:17:12,784 INFO - ------------------------------
2015-09-09 17:17:12,784 INFO - No issues need to be reindexed.

Attachments

Issue Links

is related to

JRASERVER-64674 JSON importer can't import attachment with (chinese/korean/japanese) character

Closed

JSON importer can't import attachment with (chinese/korean/japanese) character