Details
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Suggestion
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Resolution: Won't Fix
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7.1.0-OD-02
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17
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Description
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Summary
Attempting to import from Trello using JIM generates a timeout error; Trello support suggests adding 'pagination to the import code' so that it does not timeout
Environment
- 7.1.0-OD-02
Steps to Reproduce
- Attempt Import from Trello
Expected Results
Trello data is imported into the Cloud
Actual Results
Import fails and generates an HTTP 408 Error:
2015-11-06 20:15:20,263 ERROR - Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state com.atlassian.jira.plugins.importer.trello.fetch.TrelloParseException: Error "<!DOCTYPE html> <html lang="en"> <head> <!-- meta --> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1"> <meta name="language" content="en-US"> <meta name="viewport" content="maximum-scale=1.0,width=device-width,initial-scale=1.0"> <!-- title --> <title>Trello Server Error</title> <!-- css --> <style type="text/css"> * { margin: 0; padding: 0; } body { background: #F0F0F0; font: 14px/18px Arial, "Helvetica Neue", sans-serif; text-align: center; } #surface { margin: 40px auto; position: relative; width: 480px; } h1 { color: #222; font-size: 22px; font-weight: bold; line-height: 26px; margin-bottom: 10px; } p { margin-bottom: 10px; } @media all and (max-width: 480px) { #surface { margin: 40px 10px; width: 100%; } } </style> </head> <body> <div id="surface"> <div style="text-align:center; padding:30px"><img src="https://d2k1ftgv7pobq7.cloudfront.net/images/maintenance/SleepyTaco.png" alt="Sleepy Taco" title="Sleepy Taco" /></div> <h1>Oh no! 408!</h1> <p> Taco says “Request Timeout”, but what does he know? He's just a dog. </p> </div> </body> </html>" returned when getting cards for board with ID {1}.
Notes
Customer Engaged with Trello Support and indicated that:
The trello folks said you need to add pagination to the importer code so that it dosent timeout.
Workaround
CSV Import
Attachments
Issue Links
- is related to
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JRASERVER-63646 Add Pagination to Importer Code to Prevent Timeouts from Trello Import
- Gathering Interest