Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-62252

500 error when accessing issues - org.eclipse.gemini.blueprint.service.ServiceUnavailableException

    XMLWordPrintable

Details

    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      Issues can't be accessed. 500 error page or the following message is displayed:

      ABC-123 can not be opened. The issue may have been deleted or you might not have permission to see the issue
      

      Environment

      • JIRA Cloud

      Steps to Reproduce

      On an affected JIRA site either

      • go to: /browse/<issue-key>
      • perform an issue search

      Expected Results

      Issues show on screen

      Actual Results

      • /browse/<issue-key> renders a 500 error page
      • Search results show a list of issues but the preview panel shows the message
        ABC-123 can not be opened. The issue may have been deleted or you might not have permission to see the issue
        


        selecting a new issue will render the message: "This issue can no longer be opened"

      Error in the JIRA Logs:

      2016-09-09 19:14:11,154 http-nio-2990-exec-28 ERROR user 1154x34559x2 173vfli 118.102.155.114 /browse/KEY-123 [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
      org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))] unavailable
      	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:414)
      	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
      	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
      	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
      	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
      	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
      	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
      	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
      	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
      	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
      	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
      	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
      	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
      	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
      	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
      	at com.sun.proxy.$Proxy3617.newOpsbarBeanBuilder(Unknown Source)
      	at com.atlassian.jira.projects.issuenavigator.DefaultIssueRenderService.render(DefaultIssueRenderService.java:98)
      	at com.atlassian.jira.projects.issuenavigator.webaction.ProjectIssueNavigatorAction.doIssueViewWithSidebar(ProjectIssueNavigatorAction.java:194)
      	... 2 filtered
      	at java.lang.reflect.Method.invoke(Method.java:498)
      	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
      	at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
      	... 2 filtered
      	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:67)
      	... 7 filtered
      	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
      	at com.atlassian.jira.servlet.WebExceptionCheckingServlet.delegate(WebExceptionCheckingServlet.java:86)
      	at com.atlassian.jira.servlet.WebExceptionCheckingServlet.service(WebExceptionCheckingServlet.java:32)
      	... 25 filtered
      	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilterWhenNotLicensed(OperationalStatusAwareHttpFilter.java:71)
      	at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:33)
      	... 4 filtered
      	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
      	... 41 filtered
      	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
      	... 1 filtered
      	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
      	... 24 filtered
      	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
      	... 5 filtered
      	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:116)
      	... 15 filtered
      	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
      	... 7 filtered
      	at com.atlassian.jira.projects.issuenavigator.ProjectIssueViewRewriteFilter.doFilter(ProjectIssueViewRewriteFilter.java:82)
      	... 4 filtered
      	at com.atlassian.jira.plugin.issuenav.IssueNavRewriteFilter.doFilter(IssueNavRewriteFilter.java:115)
      	... 9 filtered
      	at com.atlassian.studio.jira.servlet.filter.BrowseProjectPageFilter.doFilter(BrowseProjectPageFilter.java:99)
      	... 3 filtered
      	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
      	... 59 filtered
      	at com.atlassian.plugin.connect.plugin.auth.scope.ApiScopingFilter.doFilter(ApiScopingFilter.java:81)
      	... 3 filtered
      	at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.handleErrorExtractingUrlComponents(LegacyRedirectFilter.java:89)
      	at com.atlassian.jira.projects.legacy.LegacyRedirectFilter.doFilter(LegacyRedirectFilter.java:61)
      	... 15 filtered
      	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
      	... 1 filtered
      	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
      	... 29 filtered
      	at com.atlassian.studio.jira.homepage.CloudHomepageFilter$Action.lambda$nextInFilterChain$1(CloudHomepageFilter.java:110)
      	at com.atlassian.studio.jira.homepage.CloudHomepageFilter.doFilter(CloudHomepageFilter.java:68)
      	... 20 filtered
      	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
      	... 5 filtered
      	at com.atlassian.plugin.connect.plugin.auth.oauth2.DefaultSalAuthenticationFilter.doFilter(DefaultSalAuthenticationFilter.java:76)
      	... 3 filtered
      	at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:110)
      	... 3 filtered
      	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
      	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139)
      	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92)
      	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
      	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
      	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
      	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
      	... 4 filtered
      	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
      	... 8 filtered
      	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
      	... 4 filtered
      	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
      	... 33 filtered
      	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
      	... 10 filtered
      	at com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:53)
      	at com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:59)
      	at com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:41)
      	... 22 filtered
      	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
      	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
      	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
      	at java.lang.Thread.run(Thread.java:745)
      

      Cause

      A service required for displaying the issue information is unavailable.
      The cause for the service being unavailable is still under investigation.

      Workaround

      • Restart JIRA

      Attachments

        Issue Links

          Activity

            People

              ndoan@atlassian.com Ninh Doan
              jromero@atlassian.com Jose R. (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              58 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: