Details
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Bug
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Resolution: Won't Fix
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Low
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43
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Severity 3 - Minor
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Description
NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.
Summary:
Error received when there are attachments referring to a non-existing issue id
Steps to Reproduce
- Remove an issue with attachments from the database directly such that there are attachments referring to non-existing issue ids.
- Click the create backup button in backup manager
(Exact Cause Unknown At this time, looks like a timeout occurring while bulk deleting issues and attachment fails to delete)
Expected Results
Creates a backup
Actual Results
When trying to create backup the following error occurs in the UI:
Woah! Something went wrong! Unexpected error during export has occurred
Following appears in the logs:
2015-05-04 12:02:44.059967500 2015-05-04 12:02:44,059 Long running task: OnDemandBackup INFO sysadmin 722x38028x3 o66qft 131.103.28.240,165.254.226.130 /rest/obm/1.0/runbackup [ondemand.backupmanager.service.JiraBackupService] Finished saving the Active Objects Backup 2015-05-04 12:02:44.195079500 2015-05-04 12:02:44,193 Long running task: OnDemandBackup ERROR sysadmin 722x38028x3 o66qft 131.103.28.240,165.254.226.130 /rest/obm/1.0/runbackup [ondemand.backupmanager.rest.OnDemandBackupTask] Failure during task executing. Task's service: com.atlassian.ondemand.backupmanager.service.JiraBackupService@139690b 2015-05-04 12:02:44.195083500 com.atlassian.ondemand.backupmanager.backuppolicy.BackupManagerException: Error: PROBLEM_DURING_EXPORT. 2015-05-04 12:02:44.195083500 com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Issue with id 24827 does not exist! 2015-05-04 12:02:44.195093500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:150) 2015-05-04 12:02:44.195094500 at com.atlassian.ondemand.backupmanager.rest.OnDemandBackupTask.run(OnDemandBackupTask.java:84) 2015-05-04 12:02:44.195094500 at com.atlassian.ondemand.backupmanager.longrunning.ManagedTask.run(ManagedTask.java:35) 2015-05-04 12:02:44.195095500 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) 2015-05-04 12:02:44.195113500 at java.util.concurrent.FutureTask.run(FutureTask.java:266) 2015-05-04 12:02:44.195113500 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) 2015-05-04 12:02:44.195116500 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) 2015-05-04 12:02:44.195117500 at java.lang.Thread.run(Thread.java:745) 2015-05-04 12:02:44.195117500 Caused by: com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Issue with id 24827 does not exist! 2015-05-04 12:02:44.195118500 at com.atlassian.jira.issue.util.ConsumeAllAttachmentKeys.getIssueKeysFromIds(ConsumeAllAttachmentKeys.java:52) 2015-05-04 12:02:44.195123500 at com.atlassian.jira.issue.util.ConsumeAllAttachmentKeys.getAttachmentsWithKeys(ConsumeAllAttachmentKeys.java:30) 2015-05-04 12:02:44.195124500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backupAttachments(JiraBackupService.java:186) 2015-05-04 12:02:44.195124500 at com.atlassian.ondemand.backupmanager.service.JiraBackupService.backup(JiraBackupService.java:132) 2015-05-04 12:02:44.195125500 ... 7 more 2015-05-04 12:02:44.195126500 2015-05-04 12:02:44,194 Long running task: OnDemandBackup WARN sysadmin 722x38028x3 o66qft 131.103.28.240,165.254.226.130 /rest/obm/1.0/runbackup [ondemand.backupmanager.rest.OnDemandBackupTask] com.atlassian.ondemand.backupmanager.service.JiraBackupService@139690b fails to provide text via configured resource bundle. Can't find resource for bundle java.util.PropertyResourceBundle, key backupmanager.PROBLEM_DURING_EXPORT. Trying to resolve directly.
Note the Caused By error:
Caused by: com.atlassian.jira.issue.attachment.AttachmentRuntimeException: Issue with id <Specific ID that no longer exists> does not exist!
workaround:
- File support request at https://support.atlassian.com referencing this BUG as Database update and downtime is required:
- Please note a time and date to apply the maintenance in your request
Attachments
Issue Links
- is related to
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JRASERVER-43388 Unable to create a Cloud backup when there are attachments referring to a non-existing issue id
- Gathering Impact
- mentioned in
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