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  1. Jira Cloud
  2. JRACLOUD-43146

As a JIRA Administrator, I'd like to disable Feedback and Subscription forms

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Problem Definition

      Some companies have internal policies that prevent users from sharing their contacts or send feedback to outside their own network.

      Currently, it is not possible to disable some feedback forms by default (or without losing functionality), such as the disable project navigation or what's new/JIRA insider subscription.

      Suggested Solution

      Add a "Disable Outgoing Communication" button to the General Administration, which would disable all outgoing feedback or subscription related messages/forms.

      Workaround(s)

      For the New Project Navigator feedback:
      1. Stop JIRA;
      2. Update the database with the following:
        To disable the "disable new project navigation" link in the User Profile menu
        insert into pluginstate values ('com.atlassian.jira.jira-projects-plugin:enable-project-centric-navigation-user-option','false');
        
        To disable the Project Feedback Button
        insert into pluginstate values ('com.atlassian.jira.jira-projects-plugin:projects-feedback-web-panel','false');
        insert into pluginstate values ('com.atlassian.jira.jira-projects-plugin:feedback-issue-collector','false');
        
      3. Restart JIRA.
        Users will not be able to disable the new Project layout (as the link in their user profile menu to disable it brings up a feedback form).
      To disable the 'Got Feedback' button
      To disable the JIRA Agile feedback button:
      To disable the JIRA Insiders pop-up dialog:

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              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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              Dates

                Created:
                Updated:
                Resolved: