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  1. Jira Cloud
  2. JRACLOUD-42802

Unable to create issue from email when the Reporter does not have permission to create an issue

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Details

    • Suggestion
    • Resolution: Duplicate
    • None

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Summary

      When an existing JIRA user send an email to create issue, even though the Default Reporter has been set, the issue will not be created.

      Environment

      JIRA 6.3.15
      Gmail email account

      Steps to Reproduce

      1. Create new JIRA Mail Handler to Project A, set Default reporter to admin
      2. Create new Permission Scheme, and limit Create Issue and Add Comments to jira-administrators group
      3. Create UserA as a normal user
      4. Have UserA send an email to create issue in JIRA

      Expected Results

      Issue will be created and admin will be the reporter

      Actual Results

      Email will be ignored and issue is not created in JIRA

      Notes

      libor.tvrdik1 came up with this patch: jira-mail-plugin.patch. Can we look into this ohernandez@atlassian.com?

      Attachments

        1. ignoredmail.png
          ignoredmail.png
          102 kB
        2. jira-mail-plugin.patch
          23 kB

        Issue Links

          duplicates

          Suggestion - JRACLOUD-30521 Use the Default Reporter configured in the mail handler when creating an issue from email, if the email sender already existed in JIRA and do not have the permission to create issues

          • Closed
          is related to

          Suggestion - JRASERVER-42802 Unable to create issue from email when the Reporter does not have permission to create an issue

          • Closed

          Activity

            People

              Unassigned Unassigned
              dwatania@atlassian.com Daniel Watania (Inactive)
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              1 Vote for this issue
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              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: