Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-41393

Troubleshoot JIRA Service Desk notifications using Notification Helper

    XMLWordPrintable

Details

    • 0
    • 11

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      As an administrator, I would like to use the Notification Helper to troubleshoot JIRA Service Desk notification issues.

      Example: "Notifications not being received by Service Desk customers"

      Use case example

      • Notification Helper does not take account of "Default rules" which can be configured at Project settings > Customer notifications

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-41807 Notification Helper says that SD user will receive notifications, but they do not

          • Low - Low priority issues
          • Closed

          Suggestion - JRASERVER-41393 Troubleshoot JIRA Service Desk notifications using Notification Helper

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: