It's the Idle Session Duration option under your authentication policies. Edit a specific policy and the option is there.

https://support.atlassian.com/security-and-access-policies/docs/edit-authentication-settings-and-members/

Can someone provide a specific link for this option? I cannot find it even with Org Admin privileges. 

Also, would this setting apply for customers that access our service portal (e.g Knowledgebase)?

Thanks,

Abdi

Thanks for clarifying, Katherine and Esther!

Is there a process to become an organization Admin? Or is that reserved for a specific group of users?

Thanks,

Abdi Sheikh

Thanks for providing those instructions, esther.strom! 

89ae77b38f11 this feature is only accessible to organization admins. If you aren't seeing that option it's likely that you are a product or site admin for your team. 

I don't know, Abdi - that's where I see it in our instance. Maybe it hasn't rolled out to all customers yet? You may need to contact Atlassian support.

Thanks, Esther!

When we navigate to Organization > Security, it loads the 'Users' page for us and doesn't give us an option for 'Session Duration'. Is there a reason why it doesn't show up for our project? Also, is there another way to access this setting?

Thanks,

Abdi

Abdi, it takes some looking. In our instance, from the Admin page, it's under Organization -> Security -> Session Duration.

Hello Katherine! I'm checking in to see if this change has been implemented? I don't see the option on Admin Atlassian page. 

Thanks,

Abdi

Hi everyone,
We're excited to share that this feature is starting to roll out this week! From the Session duration page on admin.atlassian.com, you can now specify the length of time managed accounts can be idle before they’re logged out of Jira and Confluence.

Thanks for continuing to share your feedback, and you can expect to see this feature available for your organization over the next week. (Don't worry if you don't see it yet - it will appear very soon!)