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  1. Jira Cloud
  2. JRACLOUD-30507

javax.mail.FolderClosedException thrown by Comment creator on IMAP

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    • Support Request
    • Resolution: Handled by Support
    • Low
    • None
    • 5.1.8, 5.2
    • Notification - Email
    • None

    Description

      2012-11-12 20:53:24,043 QuartzWorker-1 ERROR ServiceRunner    Comment creator [atlassian.mail.incoming.mailfetcherservice] Comment creator[10001]: Exception: null
      javax.mail.FolderClosedException
      	at com.sun.mail.imap.IMAPMessage.getProtocol(IMAPMessage.java:145)
      	at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:743)
      	at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:257)
      	at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:356)
      	at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:252)
      	at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
      	at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
      	at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
      	at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
      	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
      

      This is how the comment creator is configured:

      Strip Quotes: false
      Default Reporter: anonymous
      Bulk: forward
      Forward Email: jira-admin@example.com
      Create Users: false
      Notify Users: true
      CC Assignee: true
      CC Watchers: false
      

      Note: anonymous is an existing account on this jira instance.

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              Unassigned Unassigned
              5fa3fdf29175 Sorin Sbarnea
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                Updated:
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